This OTA Uses Microlearning So That Employees Don't Deviate From Their SOPs
As India’s top bus ticketing platform, it is necessary to stay on top of the game. Employees need to be equipped with product knowledge and SOPs to perform at their best and help the organization stay as a leading OTA.
Knowledge management becomes difficult with an expanding product portfolio and increasing staff. With RapL, the education about the upcoming product features and offerings made the employees ready to hit the ground running. The refresher courses helped them remember business processes, SOPs, and code of conduct.
Challenge
India’s leading Online Travel Agent (OTA), was adding new product lines at a hectic pace. This meant keeping employees up to date with business knowledge and SOPs. It enhances customer experiences.
RapL helped the company manage this change. Its continuous learning suite allowed them to deliver conceptual knowledge in real time.
Outcome
RapL’s model of continuous, personalized learning helped employees remember and implement knowledge in their everyday work. Knowledge delivery was faster, easy to implement, and had lower costs.
Employees spent 30-45 minutes in traditional training. Now, engaging with 3-5 minutes of micro-courses helped them keep information better.
of training
Learning Index
Scenarios mastered
of training
Learning Index
Scenarios mastered
Topics deployed
Hours of training
In dept understanding of knowledge gaps
Topics deployed
Hours of training
In dept understanding of knowledge gaps
HRBP Head | Leading OTA Platform
time to collaborate
Operating in a high entropy environment?
If there is a high degree of complexity in your business operations, you would want to look at RapL. Like this leading OTA platform, you could train your employees on new product launches, everyday sales compliances. Also, be non-negotiable in delivering a consistent customer experience.
